As promised in the video, Here’s the link to the Free BotBuilder Webinar Link
They are specialists in bots for small businesses - affordable, practical, thorough. The webinar is a sales presentation, but the information is worth sitting through the spiel.
Chatbots are a sign of AI powered engagement, but not all chatbots are equal. While some are as pleasant as root canal, a well-designed chatbot can be a boon. From finding new business to efficiently providing customer service and everything in between, a functioning chatbot can solve myriad real business problems.
Let’s take this common situation, the overloaded customer support system. Inquiries come in through email, your website, text messages, social media and more. You’re spending too much time answering the same questions over and over. Maybe you’re thinking it’s time to hire more customer service reps.
Will a chatbot help in this situation? AI can help you decide. You can use a technique called Flipped Interaction where you lay out a situation and ask AI what it needs to know in order to answer your query. I wrote about it here, the post is only available to paid subscribers.
Briefly, you start with a brief problem statement nf provide a desired outcome. You can then tell AI to ask you questions about your query. It will come back with things like: What's the number one problem you're trying to solve? Who's your typical customer? What action do you want them to take?
For websites and social media, the next step is to design the interaction flow, a series of questions with multiple choice answers. It might start with asking if the user is an existing customer.” Yes” takes them along one branch, “No” another. Ask an existing customer for an identifier. This will pull their data from your CRM. Ask new visitors what they are looking for. You’ve begun to form a branching flow chart covering all the common issues.
It gets complicated behind the scenes, but for customers, it’s always a simple, logical conversation. And if they need something different, a LLM can step in or route them to a human. Once you see how the chatbot is designed, test and evaluate before deploying.
A similar process works with email. In a manner of seconds AI can summarize the text, pull key words, then send the summary and email to a pre-set destination. As a safety measure, a single customer service rep can review the summary and verify it’s routed to the proper destination. AI can also generate a reply, although that should be reviewed and verified before it is sent. One of the beauties of AI is that the machine learns and gets more efficient and accurate over time.
Never lose sight of this fundamental principle: computers are faster than people, people are smarter than computers, and people are accountable for results. Check and verify.
A custom chatbot is a powerful business tool. If you want to learn more about building a chatbot that actually solves problems, reach out. We’ll answer questions, direct you to resources. If you’re a small business ready to look deeper, there’s a link in the description to an upcoming webinar that will you get started.
Some of the links in this content are affiliate links, meaning I may earn a commission if you click through and make a purchase, at no additional cost to you. I only recommend products and services that I genuinely believe in and think will provide value to my audience.
I build chat bots reinforced with data analytics. Contact me here for more information.
Byte Sized Tech Tips offers short and focused blog posts and videos aimed at AI users while also exploring the meta world of human thinking opened by the rapid development and deployment of AI tools. It helps to be comfortable with the idea that machines that can think, or closely approximate, thinking. Subscribe, Like, Comment – you know the drill.
The focus is practical: How can businesses and individuals use AI to achieve their goals.
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